Talk to us
A real person reads every message, usually within one working day.
support@medecole.comAn order or a payment
Waiting on a plan to activate, or something went wrong at checkout. Include your order number — it is on the subscription page — and we can find it straight away.
A question in the bank
An answer you believe is wrong, an explanation that needs work, or a stem that reads ambiguously. Tell us the subject and roughly where you met it, and it goes to the doctor who reviews that speciality.
Your account
Trouble signing in, a verification code that never arrived, or a change of number. Write from the address on your account where you can, so we know it is you.
- Would rather use your own mail client?support@medecole.com
Before writing, the frequently asked questions cover trials, exam coverage, devices, and how current the bank is. Plan prices and lengths are on the pricing section.